Care Case Studies

Care Case Studies-10
But usually when people stand back and have time to reflect, they understand the failings.

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Read Dorothy's story“My parents are in their 90s and needed extra care.”12 August 2019I had researched several care companies as my parents are very fussy about who comes into their home and i especially liked the look of Helping Hands -they train their staff and look very professional and caring.

This included people who use services and their families, registered managers, providers and owners, care staff, administrative and other staff, commissioners and social workers.

Failing organisations tend to have cultures in which staff are afraid to speak out, don’t feel they have a voice and are not listened to.

Involving staff is one of the best ways to drive improvement.

The experiences of the services show that improvement in adult social care is possible.

The nine case studies highlight some clear actions that other providers can use to help them learn and improve.

It is not possible to provide good care if the care staff do not understand the needs of the person being cared for.

Most of the services we feature received support to help them improve – mainly from the corporate provider, if there was one, or commissioning bodies.

In most of the providers we spoke to, a new manager had come into the service to deliver the improvements.

They engage with staff, people who use services and their families and are open to suggestions but set parameters and take tough decisions where necessary.


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