Customer Service Case Studies Hospitality

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These are the companies that provide our “must haves” in life, without which we cannot do, such as medical services, electricity, water, insurances etc.

We do not look forward to our purchase experience when buying their products, we are not particularly thrilled when we have to contact their customer service reps to resolves our issues.

The School is ranked n°1 by QS World University Rankings by subject and CEOWorld Magazine, and its gastronomic restaurant is the world’s only educational establishment to hold a Michelin Star.

EHL Swiss School of Tourism and Hospitality (Chur-Passugg) has been one of the leading hospitality management schools for hotel specialists for 50 years.

A graduate of the Ecole Hoteliére Lausanne, Abhishek speaks English, German, Marathi and Hindi and can understand French.

To Solve The Problem - Customer Service Case Studies Hospitality

So, do you know what reports you will need to determine lost revenue after a disaster?From a hotel owner perspective, coming up with fact-based hotel projections for lost revenue in the event of a disaster will ensure smooth discussions with your insurer and moving on with rebuilding your business as quickly […] Read More A hotel Owner faces many obstacles as revenues decline.As the economy slows and new supply enters the market, cash flows deteriorate, and tensions rise.Get Your Contingency Plan Ready For a Crisis We know the hotel business is cyclical, so why are we always surprised when it is upon us? Expanding your valet parking can help you increase your hotel’s parking revenue, profit and customer satisfaction.Read More You don’t have to be a digital marketing expert to look at high level reports and find trends for your hotel.Prior to joining EHL advisory, Abhishek worked in a Business controller role for a private hotel company with three hotel & restaurant assets.He was responsible for the company financials and assisted the general manager in the business turnaround and eventual disposal of some assets.In the age of internet, information transparency and access, it is easy for consumers to compare products and prices of any company from the comfort of their couch. Moreover, new technologies and new entrants have lowered the switching barriers, making it easier for consumers to change to a new service provider.With this background and challenges, a company active in the medical industry approached us.Here are 10 high level KPIs to analyze when you are not a digital marketing expert good for a General Manager or Director of Sales to keep handy.[PDF] conducted by American Express – which found that social media savvy consumers who are happy with a company’s customer service say they’d spend 21% more with those companies.


Comments Customer Service Case Studies Hospitality

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