Solve Problems And Make Decisions

Solve Problems And Make Decisions-39
Think back to previous problems you had in your business. The solutions you and your team use don’t have to be the same methods you have used in the past.

Think back to previous problems you had in your business. The solutions you and your team use don’t have to be the same methods you have used in the past.

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by Mary Ellen Guffey Gone are the days when management expected workers to check their brains at the door and do only as told. For example, it is a fact that packages are missing; it is an opinion that they are merely lost and will turn up eventually. Then, weigh the advantages and disadvantages of each alternative. What are the obstacles, and how can they be handled? Then, follow through on your decision by monitoring the results of implementing your plan.

As knowledge workers in today's age of information, students will be expected to use their brains in thinking critically. Most important, what solution best serves your goals and those of your organization? The freight company decided to give its unhappy customers free delivery service to make up for the lost packages and downtime.

The first step in reaching a solution is pinpointing the problem area.

Draw conclusions from the gathered evidence and pose solutions.

They'll be solving problems and making decisions, either individually or as parts of teams. Here's where your creativity is especially important. On the job you would want to continue observing and adjusting the solution to ensure its effectiveness over time.

The decisions reached will then be communicated to management, fellow workers, clients, the government, and the public. Source: Mary Ellen Guffey, Business Communication: Process and Product, 2E (Cincinnati: South-Western College Publishing, 1996), Chapter 1.

That way, you can receive feedback from multiple people. Depending on the number of problems you have in your business, you may need to consult your employees.

Set aside time for regular meetings until you determine a solution. The more ideas you have, the more likely you can find a viable solution to your problem. When generating solutions, think outside of the box.

After evaluating all possible solutions, it’s time to make a decision.

As a small business owner, you may feel obligated to make decisions quickly.

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